Returns & Exchanges
We take great pride in the quality of our handcrafted ceramics and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return your items within 30 days of delivery for a full refund.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive a unique return authorization code.
Pack with Care
Carefully repackage your items in their original boxes, ensuring all pottery is securely padded to prevent breakage during transit.
Ship Your Items
Affix the provided shipping label to your package and drop it off at any authorized courier location or schedule a home collection.
Receive Your Refund
Once our artisans inspect the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing